Delivery policy

PROCESSING AND SHIPPING TIME

All orders are processed on weekdays and shipped within 1-3 business days. Orders are not shipped on weekends and public holidays. If any changes occur, you will be personally notified via email. Shipping time depends on the destination and service provider.

SHIPPING COSTS AND DELIVERY INFORMATION

We offer free delivery for purchases over 30 euros. Orders are sent via Omniva and DPD parcel machines. Regardless of the size and weight of the package, the delivery fee is EUR 2.80 in Latvia, EUR 5.50 in Estonia and Lithuania. The delivery time varies from 2-7 business days, depending on the service provider and location. An email is sent to the specified email address regarding the receipt of the order.

ORDER PAYMENT

When placing an order, you can choose a fast and secure payment method via one of the offered online banks – Swedbank, SEB, Citadele, Luminor, Revolut, N26.

You can also pay for your order by bank transfer after receiving the invoice. The invoice is issued and sent manually within 1-2 business days. If the order is not paid for within 3 business days after receiving the invoice, it will be automatically canceled.

RIGHT OF WITHDRAWAL (RETURNS & REFUNDS)

The Buyer has the right to return an item within 14 calendar days from the moment of receipt by sending a written withdrawal request via email. The return form will be provided upon request. The Buyer is obliged to return the goods to the Seller within 7 days after submitting the withdrawal request. The buyer covers all return shipping costs. If the package is not picked up from the parcel locker and is returned to us, the buyer will be charged the return fee - 2.80 EUR. Refunds are processed within 3-5 business days after receiving the return, deducting shipping and return fees.

The buyer cannot exercise the right of withdrawal if:

  • the ordered goods are made specifically for the Buyer according to an individual order;
  • the buyer has used the items.

Article 12, Part 6 of the Consumer Rights Protection Law of the Republic of Latvia states that "the buyer is responsible for maintaining the quality and safety of the items during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold compensation in the event that the goods are damaged, due to careless handling of the goods during use or failure to follow the instructions, if the original packaging of the goods has been lost or if its packaging is significantly damaged.

DATA PROCESSING & PRIVACY

By entering the required information when placing an order, the Buyer confirms that he/she has read and agrees that the data provided by him/her is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.

 

QUESTIONS?

Write to sazina.klover@gmail.com